We are Hiring: Business Operations Associate

Job Title: Business Operations Associate

Department: Growth

Reports To: Head of Growth

Type of employment: Full-time

Starting date: 2025

Location: Abuja, Nigeria 

Havenhill is a clean-tech utility company dedicated to using solar energy to generate clean, safe, cost-effective, and sustainable electricity. Founded with a mission to bridge the energy gap in Nigeria, Havenhill has expanded its operations from providing power backup services to deploying solar mini-grids that energize communities, power industries and healthcare facilities across Nigeria​​. At our core, we believe that clean energy is the backbone for Africa’s infrastructural development, and we strive to create solutions that leave no community behind​.

The Business Operations Associate plays a vital commercial role in ensuring the successful operation, revenue generation, and customer satisfaction of Havenhill’s mini-grid business. You will be responsible for implementing commercial frameworks, coordinating with customers and vendors, overseeing customer vending, supporting tariff administration, and ensuring seamless interaction between operations and metering service providers.

This role requires a dynamic and commercially aware professional who can blend customer engagement, vendor coordination, revenue optimization, and technical liaison to ensure effective delivery of power as a service.

KEY RESPONSIBILITIES

1.       COMMERCIAL & CUSTOMER OPERATIONS

• Manage commercial operations at assigned mini-grid sites, including onboarding, metering, tariff communication, and service delivery.
• Implement and manage tariff structures across mini-grid sites in accordance with regulatory approvals and business objectives.
• Monitor and analyse customer consumption behaviour to identify usage patterns, peak demand, and opportunities for product/service optimization.
• Coordinate the customer registration and onboarding process, ensuring appropriate documentation, meter assignment, and education on usage and payment platforms.
• Support and monitor energy vending activities by coordinating with community vendors, mobile money agents, and other payment facilitators.
• Ensure customer awareness of billing models, disconnection policies, reconnection protocols, and other commercial terms.

2.       TARIFF & METERING MANAGEMENT

• Work with internal teams to implement cost-reflective tariffs and propose revisions based on consumption trends and economic conditions.
• Liaise with smart meter OEMs and service providers to resolve technical or software-related issues (connectivity, firmware updates, etc.).
• Track and escalate anomalies in metering data (e.g., unusually low or high consumption, inactive meters, meter bypassing, etc.).
• Support the remote monitoring of meters via Human Machine Interface (HMI) systems and flag performance or connectivity issues.

3.       VENDOR MANAGEMENT & PAYMENT SYSTEMS

• Support the identification, training, and management of local vendors or agents involved in energy vending, customer engagement, or appliance sales.
• Ensure vendor compliance with revenue collection, reporting, and accountability standards.
• Coordinate with finance teams to reconcile vending revenue, resolve discrepancies, and improve collection efficiency.

4.       DATA, REPORTING & DOCUMENTATION

• Assist in generating monthly operational and commercial reports, including site-level performance, vending trends, customer growth, and issue tracking.
• Maintain and regularly update customer databases, vending records, and meter asset registers.
• Draft or update SOPs, forms, and operational templates related to commercial operations and customer management.

COMMUNITY & STAKEHOLDER LIAISON

• Support customer satisfaction initiatives and handle first-level grievance resolution in collaboration with community liaisons and Havenhill’s customer experience team.

 QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree in Business Administration, Economics, Engineering, or related fields.
• 2+ years of experience in commercial operations, preferably in utilities, renewable energy, telecom, or other infrastructure services.
• Experience with smart meter systems, mobile vending/payment solutions, and customer relationship management (CRM) platforms is a plus.
• Familiarity with tariff models, regulatory frameworks (e.g., NERC), and energy sector dynamics is an advantage.

KEY COMPETENCIES

• Strong commercial and analytical thinking: ability to understand and act on financial and consumption data.
• Customer-centric mindset with strong problem-solving and interpersonal skills.
• Ability to manage multiple stakeholders: customers, vendors, community leaders, and technical teams.
• Strong written and verbal communication skills.
• Proficiency in MS Excel, PowerPoint, Word and CRM tools; familiarity with HMI dashboards is a must.

Are you interested in this role? Click HERE to apply.